Feneria Trading Ltd is an international trader of coal with diversified distribution network.
The Company offers high quality coking and steam coal produced by mining companies in Kuzbass (the largest coal basin in Russia) and has an opportunity to deliver its coal via rail and sea transportation.
To achieve competitive advantage we focus on customer satisfaction and business process improvement.
Good customer care involves being responsive and flexible to customers’ changing needs.
Customer satisfaction involves:
- high quality products,
- discipline in deliveries,
- additional services that meet specific customer requirements,
- establishing a long-term partnership
Improving business process include efficiency improvements and cost control projects to remain cost competitive regardless of foreseeable price fluctuations.
Business process involves:
- long-term partnership with coal producers,
- long-term agreement with the largest Russian railways operators and loading ports,
- market foresight,
- operating systems improvement.